Volunteer blood donor ambassadors ensure that blood donors have a pleasant and fulfilling experience, from the moment they arrive to the moment they leave. During a blood drive, whether you’re greeting donors, answering questions or thanking them for their donation, your courtesy and professionalism will create a favorable impression that encourages ongoing donor support.
You’ll need to meet these important qualifications:
- Communicate in a professional manner with diverse populations
- Read, write, hear and speak English in a legible and understandable manner
- Demonstrate excellent customer service and comfort working with people
- Follow COVID-19 protocols and mitigation measures
- Manage the reception process by ensuring each donor is warmly greeted and assisted with initial intake according to the appointment priority system
- Manage the hospitality experience by offering refreshments to donors, thanking them for their contribution, and alerting staff immediately if a donor shows signs of feeling unwell
- Exhibit five key courtesies: respect, compassion, communication, collaboration, competence
